All tiffin orders/changes/pauses for the next day, need to be placed/communicated to us by 2pm, the PREVIOUS DAY, via EMAIL only.
Terms & Conditions
1. We are a LUNCH tiffin service ONLY. We do not provide evening/dinner tiffin service delivery.
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2. We DO NOT provide same-day delivery. We require minimum 1 day to activate your purchased plan.
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3. We are closed on Sundays and all Statutory Holidays. No deliveries will be made on these days.
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4. All tiffin orders/changes/meal preferences/pauses for the next day, need to be placed/communicated to us by 2 PM, the PREVIOUS DAY, via EMAIL only.
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- All orders placed BEFORE 2pm, will be processed and delivered the next business day.
e.g. Order placed on Monday 12:52pm, will be delivered on Tuesday.
- All orders placed AFTER 2pm, will be processed and delivered the following business day.
e.g. Order placed on Monday 5:23pm, will be delivered on Wednesday
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5. Any changes submitted AFTER 2PM cannot be accommodated from our side.
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6. Any PAUSE requests for the NEXT DAY submitted AFTER 2PM, cannot be accommodated and the delivery will be completed as per usual, and it will incur a deduction of the tiffin meal credit from the purchased meal plan.
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7. Our monthly plans are valid for 60 days from the date purchased. Our 1 Week Trial plan is valid for 30 days from the date purchased. Please aim to finish your plans in this time frame.
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8. Please note that we may substitute any food item with the freshest alternatives available without prior notice should the need arise.
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9. Please note that our facility uses common allergens such as gluten, milk, soy, tree nuts, etc. We won't be held liable for any damages suffered due to allergens.
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10. Please note we are only responsible for the tiffins that you have directly purchased from us, on our website: www.bamonskitchen.com - or any other specific requests/add-ons paid via Interac e-transfer to bamonskitchen@gmail.com
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11. Please do not reach out to any other third party company affiliated with us.
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12. Any and all other operations regarding our tiffin service - including but not limited to: general inquiries, order placing + payments, website support, menu curation + food production, feedback, concerns, complaints, troubleshooting, tiffin pauses, refunds, and other specific inquiries, etc., should be communicated to us directly, in writing, via EMAIL only.
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13. Any notice of complaint requesting action from our side such as reimbursement, must be made within 24 hours of the occurrence.
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Refund Policy
We believe you will be delighted with our meal services, as we go above and beyond to prepare our products and ensure that every customer is satisfied. However there may be instances where sometimes our product/service may not be what you expected it to be.
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If you are unsure about committing to a full month's plan, we encourage you to go for the 1 Day and/or the 1 Week Trial Plans to get an understanding of our taste and quantities.
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Refunds are NOT applicable to
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- the 1 Day Trial and the 1 Week Trial plans once a meal has been consumed.
- any monthly plan if more than 3 meals have been consumed from the total meals of your purchased plan.
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Refunds ARE applicable to
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the following:
3 Days per Week Monthly Plan
4 Days per Week Monthly Plan
5 Days per Week Monthly Plan
6 Days per Week Monthly Plan
ONLY,
provided a maximum of 3 meals or less have been consumed from the total meals included in the purchased monthly plan.
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Please note you will be charged a processing fee of CAD $20 plus the pro rata rate for the meals consumed, prior to cancellation.
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Please allow for upto 7 days for your refund to be processed and sent back to you.
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By placing an order on www.bamonskitchen.com, you acknowledge that you have read and understood our Policies and Terms and Conditions and agree to its terms.
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Please review this policy periodically for any updates.